It is not really surprising to experience workplace conflicts. There are different types of employee conflicts that have to be dealt with each week and each month.
Avoidance is the response of some people towards conflicts. There will be avoidance of the people and the situations that have led to the conflict. And you can also find people who fight and make sure that they have the last say in the matter. Both kinds of personalities will not benefit the company at all because the avoiding type will miss many opportunities to use his skills and ideas that can help the company while the fighter will be wasting time and energy on the conflict rather than on the important tasks that need to be done.
Having conflicts in the workplace is something normal. With different personalities working together in the workplace, then you should really be expecting conflicts. It can help your company grow if you can deal properly with conflicts and disagreements. Although conflicts should be welcomes, unresolved conflicts should be avoided since these leads to problems not only for individuals but for the organization as a whole.
There are many methods you can use to solve workplace conflicts. One option is to train employees in conflict resolution. You can also do conflict coaching where you deal with people in conflict one-on-one. This helps the individual deal with a particular conflict by developing strategies and new approaches. With mediation services supplemented with conflict coaching, the outcome would be good. Employers should offer this option to their employees.
Mediation is perhaps the best option for dispute resolution. This is a private process in which the parties take active role in resolving their dispute and reaching a mutually acceptable solution. Although private, the conversations are very informal. Solutions do not come from the mediator but he is there to help the parties communicate and be able to come up with an agreement that is acceptable to both parties. This is less expensive that litigation. Attorneys are not necessary in mediation.
What is great about mediation, is that if you have used it to solve a specific type of dispute, you can still use the same method in resolving other types of disputes.
Workplace efficiency and overall morale will be improved if employees are offered various methods of conflict resolution. This three options, conflict management training, conflict coaching and mediation should be used by business owners and managers to improve workplace relationships and atmosphere. If these three methods of conflict resolution are enforced in the workplace, then unresolved conflict which is detrimental to the business will now e unheard of.